• Firm commitment

    The Pasteur Clinic conducts its business with a constant awareness of the importance of improving the quality of its practices and services.

    Our institution has for years adopted an approach of continuous quality improvement and healthcare safety for our patients.


    Our quality and risk management-based approach is intended to ensure a high quality of healthcare that guarantees your safety and is appropriate to your needs. To do this, we have instituted a policy of quality improvement and risk management that is consistent with the institution’s strategic guidelines.


    Our institution measures the quality of care offered by using several indicators put in place by the Ministry of Health for each public and private health institution.

    All of these solutions are also available on the Ministry of Health website.

  • Duties of the Quality & Risk Management Department

    In addition to its numerous duties, the team is responsible for :

    - The coordination, preparation and oversight of the clinic’s HAS certification procedure as well as managing compliance inspection visits
    Coordinating quality and risk management measures within the clinic:

    Professional practices : encouraging and supporting the conducting and planning of internal audits or assessment procedures with a view to verifying that guidelines, thesauruses, protocols, recommendations, best practices, etc. are respected.

    Satisfaction : Conducting satisfaction assessment surveys of users, clients of Clinic services, employees or professionals interacting with the Clinic. Instituting action plans in conjunction with the relevant professionals.

    Quality audits : Planning, coordinating and evaluating Healthcare Quality and Safety Improvement Indicators (IPAQSS)

    Quality management system audit : Encouraging the conducting or planning of internal audits within ISO-certified parameters.

    - Participating in the development of the clinic’s quality and risk management policy
    - Preparing medical records for supervisory authorities and external organisations (authorisation for new activities, authorisation renewals, etc.)
    - Participating in the organisation and maintenance of the ISO quality management system
    Planning, coordinating and evaluating the quality programme as defined by the quality management action plan
    Combating hospital infections and adverse healthcare-related events
    - Occupational risk prevention
    - Managing complaints, claims and disputes and customer relations


  • The Quality & Risk Management Department team

    Sophie CHATELIN, Quality Manager, Coordinator of the Cancer Coordination Centre (3C)


    Catherine LE BLANC, Head Public Health Nurse


    Cyrille MATTIUZZO, Risk management supervisor, Customer relations manager


    How to contact them